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Privacy Policy

1. Introduction

Skin Studio (“we”, “our”, “us”) is committed to protecting and respecting your privacy in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This policy explains how we collect, use, and protect your personal data when you use our website or services.

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2. What Information We Collect

We may collect and process the following personal data:

  • Name

  • Email address

  • Phone number

  • Any information you provide via our contact form

  • Medical and treatment information (collected separately during consultations)

  • Appointment and treatment history (via Fresha)

  • IP address and website usage data​

  • 3. How We Collect Your Information

We collect your data in the following ways:

  • When you complete the contact form on our website

  • When you contact us via email or social media

  • When you book an appointment via our third-party booking system (Fresha)

  • When you complete consultation or consent forms in clinic

  • Automatically through cookies and analytics when you use our website

Please note:
Our website does not process bookings directly. When you click “Book Now”, you are redirected to Fresha, which collects and processes your booking information under their own privacy policy.

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4. Why We Collect Your Information

We use your information to:

  • Respond to enquiries submitted via our website

  • Manage and confirm appointments

  • Provide safe and appropriate treatments

  • Maintain accurate client records

  • Meet legal, insurance, and regulatory requirements

  • Improve our website and services

  • Send marketing communications (only if you opt in)

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5. How We Store, Use & Share Your Information

Your personal data is stored securely and only accessed when necessary.

We may share your data with:

  • Fresha (for appointment booking and management)

  • Payment providers

  • Insurance providers

  • Prescribing professionals (for aesthetic treatments where required)

  • Legal authorities if required by law

We do not sell or rent your personal data to third parties.

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6. Third-Party Services

We use trusted third-party services, including:

  • Fresha – for booking and managing appointments

  • Website hosting providers

  • Analytics tools (if enabled)

These providers have their own privacy policies, and we recommend reviewing them.

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7. How We Communicate With You

We may contact you via:

  • Email

  • Phone

  • SMS

This may include:

  • Appointment confirmations and reminders

  • Responses to enquiries

  • Aftercare advice

  • Marketing messages (only with your consent)

You can opt out of marketing at any time.

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8. Cookies & Tracking

Our website may use cookies to:

  • Improve functionality

  • Analyse visitor behaviour

  • Enhance user experience

You can manage cookies through your browser settings.

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9. How Long We Keep Your Data

We retain your data only as long as necessary:

  • Treatment records: up to 7 years (insurance/legal requirement)

  • Contact enquiries: as needed to respond and follow up

  • Marketing data: until you opt out

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10. Your Rights

You have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion

  • Restrict or object to processing

  • Withdraw consent at any time

To exercise your rights, please contact us.

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11. Withdrawing Consent

You can withdraw your consent at any time by contacting us. This does not affect processing already carried out.

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12. Privacy Policy Updates

We may update this policy from time to time. Updates will be posted on this page.

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13. Contact Information

For any questions regarding this policy, please contact:

Skin Studio
📍 Newton, Nottingham
📧skinstudio.aw@gmail.com
📞 07784394383

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